We put the latest research and the utmost care into our courses, and we stand behind them.
If you are having trouble with your course, or you have questions about our policies, please email our Support Team so that we can help!
All refund requests should be emailed to our Support Team, with the subject line (Course Title) refund request.
Unless otherwise noted on this page, a full refund will be granted, no questions asked, for all courses within fourteen (14) days of purchase. The refund will be issued back to the original form of payment. Please allow 7 to 10 business days for the refund to post to your account. If you do not see it on your next statement, please call the customer support number on the back of your payment card or check with your bank.
As the Ultimate EFT Certification Program is a professional-level course that grants a Certification upon completion, it is not refundable or cancellable once checkout is completed. By checking out with a payment plan, you commit to paying the plan in full. No prorated refunds are allowed if the course is not completed.
As the Energy Psychology Certification Program is a professional-level course that grants a Certification upon completion, it is not refundable or cancellable once checkout is completed. By checking out with a payment plan, you commit to paying the plan in full. No prorated refunds are allowed if the course is not completed.
Participants go through the course as a cohort, and your presence makes an important contribution to the group. From the beginning, your mentor and instructors make a commitment to facilitating your growth, and the same degree of commitment is required from you. We ask that you carefully consider the commitment needed to complete this course before registering. Once you register, cancellations will not be accepted and refunds will not be provided.
Yearly plans can be cancelled within the first fourteen (14) days after purchase. After this period, no refund is allowed. Month-to-month plans may be cancelled at any time and billing will cease after the current paid month. Retroactive refunds are not possible.
Courses done as a group challenge, such as the 21 Day Tapping Challenge or the 21 Day Walk With Your Higher Power Challenge, when containing live components, may be cancelled and refunded within seven (7) days of purchase. After seven (7) days, these courses cannot be cancelled or refunded.
This policy only pertains to EFT Universe Workshops where registration is directly through EFT Universe and not through a hosting venue.
EFT Universe reserves the right to cancel a program at any time. If EFT Universe cancels a program, you will receive a full refund. Some programs may have special cancellation policies; see individual Trainer website or Venue website workshop descriptions.
Medical emergencies exceptions: Cancellations for medical emergencies will be considered with a Doctor’s note. The cancellation will be evaluated on an individual basis and once confirmed will be refunded the workshop fee less 10%.
No credit or refund is available if you cancel on the arrival day; if you do not show up; or if you leave an event early for any reason. No refund will be available if you attend a program and are dissatisfied with its presentation or content.
EFT Universe is not responsible for any travel expenses incurred if a workshop is cancelled.
A student may cancel enrollment in a virtual workshop up to 15 days before the start of the class without a penalty other than a 10% booking fee (to cover registration and credit card costs). If a cancellation occurs after this the following amounts are deducted from the original payment:
If you used a promo code for your workshop, and after registering you decide to take a different workshop, you can switch for an administration fee of $50.
If for any reason you decide not to attend a workshop for which you’re registered using a promo code, please let us know via email. The trainer and assistants will then have an accurate check-in list. You can register for a different workshop by paying an administration fee of $50.
Electronic downloads, such as eBooks, are not refundable.
Physical items, such as books, are not refundable and not returnable. Please inform us of any item that has not arrived after three (3) weeks, six (6) weeks for international orders, so that follow up can be completed with the delivery carrier and a replacement item sent if necessary. After three (3) months have elapsed, no replacement item or refund will be issued.